Personalized audiology and hearing aid services so you can hear more clearly and be more engaged.

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Providing individualized hearing care for 40 years

Better hearing is a journey you don’t have to navigate alone. A full, connected life is at your fingertips, you just need to take the step to get there. Pacific Hearing Service makes it easy, giving you precisely the hearing care you need.

For over 40 years, Pacific Hearing Service has provided the best personalized care available. Our fine-tuned process allows you to get to the bottom of your hearing loss. As we navigate your route to better hearing, you will find all of your questions answered and your concerns alleviated. From the minute you step through our door to years down the road, your care will always come first. Pacific Hearing Service is care you deserve.

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The doctors at Pacific Hearing Service are always friendly, courteous, and helpful. I can once again hear the San Francisco Symphony perfectly.

– David Sachs, M.D., Patient

Your Plan for Better Hearing

1. Diagnostic Evaluation

Our hearing evaluation gets to the bottom of your hearing loss. We will find out exactly what’s going on by learning about you and how hearing loss has affected your life.

2. Recommendation

We will discuss your results and the best course of action to fit your hearing with your individual lifestyle. You will fully understand what your options are and what you feel most comfortable with.

3. Fit Hearing Devices

Our doctors of audiology will properly fit the hearing aids just for you. Your comfort wearing the devices and how to use them is of utmost importance.

4. Follow-up

During the first year of your fitting, you can come in for a follow-up appointment. We offer complimentary walk-in services for repairs and cleaning of your devices, as well as free battery replacement.

Personalized services to provide you the best hearing

Using the best technology available, we determine exactly how to treat your hearing loss in the most effective way. Our processes are curated to provide individualized results for each of our patients, giving us the ability to stop hearing loss in its tracks.

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Full Diagnostic

A thorough evaluation creates a personalized hearing profile that allows us to see the right course of action for your hearing loss.

The Best Technology

We provide you with a variety of hearing aid options, giving you the ability to choose the hearing device that meets all your needs.

19-Point Inspection

Ensure your devices are always working at the highest quality by returning to our office every six months. We will personally put your devices to the test.


We create a customized tinnitus program to meet your individual needs, providing you with the most effective plan for relief.

Patient Testimonials

“My wife's hearing aid quit in AM; she had a stroke in PM. Without the hearing aid she could not hear doctors or instructions. Natalie Dedrick immediately set me up with loaner hearing device which helped my wife dramatically during recovery. Outstanding personality and customer service!


“I find working more enjoyable now because of the efforts of Pacific Hearing Service. My activities have been significantly enhanced through the work of Dr. Rachel Otto.”


Menlo Park Office

3555 Alameda de las Pulgas Ste #100
Menlo Park, California, 94025
Phone: (650) 854-1980

Los Altos Office

496 First Street Ste #120
Los Altos, California, 94022
Phone: (650) 941-0664

Success Stories

We believe in providing the best care possible so you can flourish. Gain control of your life and reconnect with yourself and the world around you. You deserve the best care possible, and you can find it right here at Pacific Hearing Services. See how our patients took the initiative to take back their life.


It was a struggle to participate in business meetings - I just couldn't hear my co-workers. I felt embarrassed until I met Pacific Hearing Service. They helped me get my hearing back. Not only can I hear more clearly, I'm more confident at work.


It was a struggle to participate in business meetings - I just couldn't hear my co-workers. I felt embarrassed until I met Pacific Hearing Service. They helped me get my hearing back. Not only can I hear more clearly, I'm more confident at work.


Hiking is my favorite thing to do on the weekends, but with my hearing loss, I felt unsafe to hike alone. That's when I met Pacific Hearing - they fit with me hearing aids that are durable and give me really clear sound. Now, I'm no longer fearful and can freely hike!


Hearing loss will leave you feeling frustrated and isolated if you leave it untreated. At Pacific Hearing Service, we can break down your hearing loss into a treatable condition with a process and treatment plan designed just for you. Imagine the life you could live if your hearing loss was no longer an obstacle. The cost is too great to ignore your hearing loss.

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Providing the Gift of Hearing to people around the world

As we provide the best care for our patients, we’ve come to recognize the overwhelming need for exceptional hearing healthcare around the world. As part of Entheos Hearing Cooperative, our practices have the opportunity to give the Gift of Hearing locally and abroad. Not only are we providing others with a renewed sense of purpose, we’re finding greater fulfillment in our own calling as audiological professionals.

View Latest Humanitarian Trip

Latest News and Resources

July 26, 2018

Yes. Kids can get arthritis, too

No, it's not just grandpa who has to deal with arthritis. It is a common misconception that only “old” people are afflicted with the debilitating disease. Nearly 300,000 children in…
June 19, 2018

Testing challenge solved

In order to make a decision on the best course of action for our patients, we often have to go through a series of testing. One 14-year-old girl had severe…
Testing patient during humanitarian trip News
June 19, 2018

What’s in there?

It's amazing what we found in the ears on a recent humanitarian trip to Turks and Caicos. Three kids had broken Q-tips in their ears – one had even gone…